Refund Policy

1. General Conditions

At T-Rex Stream, we value the satisfaction of our customers. If you are not completely satisfied with your purchase, we are here to help.

Refund requests must be made within 7 days of the original purchase date.

2. Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

  • The request is made within the 7-day period.
  • You have encountered technical issues that our support team could not resolve.
  • The software has not been used extensively or for abusive purposes.

3. Non-Refundable Items

Certain situations do not qualify for a refund:

  • Requests made after the 7-day period.
  • Change of mind after successful use of the software.
  • Issues related to third-party services (e.g., Gmail or Spotify account bans) that are outside of our control.

4. How to Request a Refund

To initiate a refund, please fill out our official Refund Request form or contact our support team via Telegram or WhatsApp.

Submit Refund Request

Note: Approved refunds will be processed within 5-10 business days via the original payment method.

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